repair fee for jewelry
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Please note we hand-make each piece to order.
Our current production time is approximately 2 weeks after the time of purchase.
Our 2-week production does not include delivery time, and the delivery speed varies depending on the shipping method you chose during checkout.
You can view our symbols in our symbol gallery.
We can stamp symbols on the flip side but are limited by the size of the charm for text. Contact us with any text requests to make sure they can be done.
To add a flip side stamping to your order go to our extras section and add the extra engraving charge to your shopping cart. Note what you would like on the flip side in the comments section of your order when checking out.
We ship via:
First Class Mail (default, inexpensive, slow)
UPS Second Day
If your order is time sensitive we highly recommend USPS Priority or UPS shipping to ensure prompt delivery. We can't make any delivery guarantees on behalf of the shipping services. Once we hand the package to the carriers it is out of our hands.
If you would like to upgrade the shipping method you purchased contact us.
In an effort to reduce our carbon footprint we package our orders in minimalistic plastic free, biodegradable or recycled packaging.
If you want your order gift wrapped please choose "gift wrap" when checking out.
There is a lot of inconsistency
and precious little standardization in the jewelry industry.
Much like clothing and shoes, sizes can vary
depending on what tools a manufacturer uses for measurements.
We use a Durston PrecisionFit™ Steel Tapered Ring Mandrel
purchased from the professional jewelry supply company, Rio Grande.
If you are unsure of your ring size, we recommend getting sized by a jeweler or you can purchase one of our sizers in our shop.
If the fit of your order isn't perfect, we offer exchanges on non-custom pieces. Customers are responsible for shipping costs both ways.
Gold-filled has an actual layer of karat gold, not just a microscopic film and unlike plated material, the gold layer will not wear or chip off. It has a tarnish-resistant surface but should be cleaned periodically with a polishing cloth to maintain shine.
Sterling silver is a durable lovely metal that can tarnish. It reacts with chemicals found in the air and the body. If you consistently wear your sterling pieces they will for the most part stay shiny. If you notice dulling just use a polishing cloth to brighten it back up. For more aggressive tarnish we recommend a silver polish paste.
Bronze, Brass, and Copper are durable, easy to clean, and will last for decades with proper care. They are great options for beautiful and affordable jewelry. One thing to keep in mind, the copper content of these metals can patina but wearing the pieces consistently during daily activities like washing hands and showering will help keep the pieces clean. They can easily be polished back up to a nice luster with a polishing cloth.
Aluminum is an affordable option to sterling silver. It is super light, hypoallergenic and it doesn’t rust or tarnish. It is easy to clean (a quick wash in soap and light use of a polishing cloth will do). Most aluminum is eco-friendly (recycled).